Post #10
Date(s): 8/21/2019 - 8/27/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: The last week of my internship was I guess you could say, very uneventful. It's not like we had an influx of surveys coming in so the only special day was on the last Tuesday the 27th. Sarah took me out to lunch at Bojangles (because she asked where I wanted to go). She thanked me again for all the work I did and we had another very informal conversation. We talked about school, college, relationships, friends, work, etc. I view her has a mom figure in a sense. I can open up to her about anything because I trust her and we're good friends.
The entire internship experience as a whole was... kind of boring. I did a lot of repetitive things, but that's work. The people and fun parts were obviously "fun", but the work part I didn't like. If I could go back and do it again I would probably have chosen another internship that would've been more related to something I wanted to do (like physical therapy). This internship still taught me some things. I don't want to do grocery as a career, I don't want to be behind a desk all day, and I got a lot better at time management. So even though I didn't like it, it was still better than no internship at all.
Tuesday, August 27, 2019
Tuesday, August 20, 2019
Blog #9
Post #9
Date(s): 8/14/2019 - 8/20/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This whole week went very smoothly. There weren't a ton of surveys filled out, I talked with Sarah a lot that week just about different things. It was a very informal conversation which is always fun to have with your boss. I was getting paid for it too so I wasn't complaining! The internet dropped on one of the days and Sarah joked with me that I was the one who did it. We have a very unique relationship you could say. One more week to go!
The only major problems that I have experienced at Harris Teeter is the sudden amount of work I had to do multiple times. You never know when customers will fill out surveys. Some days there could be very few and others there could be a lot more. I never knew what to exactly expect when I went into work that day. Also, having to learn the Harris Teeter software myself was challenging at first but I got the hang of it pretty quick. It would've been nicer for someone to at least watch over me or show me the ropes but I didn't get that experience. It worked out all in the end anyway so it didn't matter a whole lot.
Date(s): 8/14/2019 - 8/20/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This whole week went very smoothly. There weren't a ton of surveys filled out, I talked with Sarah a lot that week just about different things. It was a very informal conversation which is always fun to have with your boss. I was getting paid for it too so I wasn't complaining! The internet dropped on one of the days and Sarah joked with me that I was the one who did it. We have a very unique relationship you could say. One more week to go!
The only major problems that I have experienced at Harris Teeter is the sudden amount of work I had to do multiple times. You never know when customers will fill out surveys. Some days there could be very few and others there could be a lot more. I never knew what to exactly expect when I went into work that day. Also, having to learn the Harris Teeter software myself was challenging at first but I got the hang of it pretty quick. It would've been nicer for someone to at least watch over me or show me the ropes but I didn't get that experience. It worked out all in the end anyway so it didn't matter a whole lot.
Tuesday, August 13, 2019
Blog #8
Post #8
Date(s): 8/07/2019 - 8/13/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week on Thursday Sarah invited me to go to lunch with her. I thought it was odd at first but I didn't complain because I was getting free food. We went to Rudy's right next door and she basically just wanted to tell me that she appreciated what I was doing and that I did a good job doing it. She said I was a hard worker and was really flexible with the different types of jobs she had given me. It was just a nice way of saying "Thank you." The rest of the week I did my usual job with no problems or concerns. It was a fairly smooth week compared to the others.
Through the internship so far, I've learned that I'm very efficient when it comes to a lot of work. I don't slack off and I'm able to accomplish more than I credited myself for. It's also taught me that I don't want a career in grocery or anything of the sort. I don't find much of an appeal to those types of jobs. I'm sure some are fine, but for the most part, I'm not interested.
Date(s): 8/07/2019 - 8/13/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week on Thursday Sarah invited me to go to lunch with her. I thought it was odd at first but I didn't complain because I was getting free food. We went to Rudy's right next door and she basically just wanted to tell me that she appreciated what I was doing and that I did a good job doing it. She said I was a hard worker and was really flexible with the different types of jobs she had given me. It was just a nice way of saying "Thank you." The rest of the week I did my usual job with no problems or concerns. It was a fairly smooth week compared to the others.
Through the internship so far, I've learned that I'm very efficient when it comes to a lot of work. I don't slack off and I'm able to accomplish more than I credited myself for. It's also taught me that I don't want a career in grocery or anything of the sort. I don't find much of an appeal to those types of jobs. I'm sure some are fine, but for the most part, I'm not interested.
Tuesday, August 6, 2019
Blog #7
Post #7
Date(s): 7/31/2019 - 8/06/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week Sarah had me do a different task. I had to pull all of the items off the ends of the shelves and put them back in the aisle where they belong. It wasn't anything technology related but it was still a task that they needed to have done and they chose me to do it which was kind of nice. It was nice to switch things up a little bit.
This experience has affected my career plans because I know now that I don't want to do something sitting behind a desk all day. Sure, I might like the quality of work done, but it does get boring after a while. I also don't want to anything grocery wise. I get tired of dealing with all types of customers (usually bad ones).
Date(s): 7/31/2019 - 8/06/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week Sarah had me do a different task. I had to pull all of the items off the ends of the shelves and put them back in the aisle where they belong. It wasn't anything technology related but it was still a task that they needed to have done and they chose me to do it which was kind of nice. It was nice to switch things up a little bit.
This experience has affected my career plans because I know now that I don't want to do something sitting behind a desk all day. Sure, I might like the quality of work done, but it does get boring after a while. I also don't want to anything grocery wise. I get tired of dealing with all types of customers (usually bad ones).
Tuesday, July 30, 2019
Blog #6
Post #6
Date(s): 7/24/2019 - 7/30/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week we had employee appreciation day. On our lunches/breaks, all the employees could go into the break room and the manager cooked all kinds of Mexican food. I ate way more than I should have. We always have it once a year so it's a nice treat to be fed a little bit. The rest of the week I kept hoping there were leftovers in the fridge at work but I guess someone ate it all. Work-wise, it was another chill week. Nothing too much to handle, but it kept me busy which was good.
My duties since I first started this internship have remained the same. I've become more familiar with the program I use, so I'm able to do more things with it but my tasks haven't changed. I have been given more responsibility by being able to go on break and lunches by myself without anyone telling me too.
Date(s): 7/24/2019 - 7/30/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week we had employee appreciation day. On our lunches/breaks, all the employees could go into the break room and the manager cooked all kinds of Mexican food. I ate way more than I should have. We always have it once a year so it's a nice treat to be fed a little bit. The rest of the week I kept hoping there were leftovers in the fridge at work but I guess someone ate it all. Work-wise, it was another chill week. Nothing too much to handle, but it kept me busy which was good.
My duties since I first started this internship have remained the same. I've become more familiar with the program I use, so I'm able to do more things with it but my tasks haven't changed. I have been given more responsibility by being able to go on break and lunches by myself without anyone telling me too.
Tuesday, July 23, 2019
Blog #5
Post #5
Date(s): 7/17/2019 - 7/23/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week was finally a little bit of a break for me. Sarah gave me the day off in the middle of the week because she knew I was working hard and we hadn't had a lot of surveys come in that day to analyze. The rest of the days were normal, not to busy either. To be honest it was kind of boring compared to the crazy amount of work I've had the last couple of weeks. I shouldn't be complaining I guess.
My main contribution to my internship is supplying my store with the knowledge of how we stand amongst the company as a whole. I relay the information in ways that everyone can understand and appreciate what we're doing. I feel proud my manager can rely on me to do my work without having to supervise me or always be looking over my shoulder at what I'm doing. I feel independent with my work and I'm contempt with the quality of work that I do.
Date(s): 7/17/2019 - 7/23/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week was finally a little bit of a break for me. Sarah gave me the day off in the middle of the week because she knew I was working hard and we hadn't had a lot of surveys come in that day to analyze. The rest of the days were normal, not to busy either. To be honest it was kind of boring compared to the crazy amount of work I've had the last couple of weeks. I shouldn't be complaining I guess.
My main contribution to my internship is supplying my store with the knowledge of how we stand amongst the company as a whole. I relay the information in ways that everyone can understand and appreciate what we're doing. I feel proud my manager can rely on me to do my work without having to supervise me or always be looking over my shoulder at what I'm doing. I feel independent with my work and I'm contempt with the quality of work that I do.
Tuesday, July 16, 2019
Blog #4
Post #4
Date(s): 7/10/2019 - 7/16/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week was a lot more hectic than I had imagined. I figured that after the work period, there would be no new data for me to enter, so I wouldn't have a lot to do. I was wrong. Because all of the categories of data are refreshed, that means that for every survey entered, I had to report each individual piece of it. Otherwise, I wouldn't have any work to do and Sarah wasn't having that. She kept me busy, but I'm glad she did. It made the time go by very fast and before I knew it, this week was over. I was very stressed throughout it, making sure I did everything right and on time. It was a good learning experience. It taught me how to handle a large workload under a certain time.
The internship is meeting my expectations because of the amount of work given. This past couple of weeks have been quite a bit of work in terms of busywork. There's always something I could be working on and that's what I expected. Sometimes I didn't wish it were so but that's just the way it is. I don't have that much control in it because we constantly have surveys and data points that need to be plugged in and arranged. It makes the internship go by pretty quick though.
Date(s): 7/10/2019 - 7/16/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week was a lot more hectic than I had imagined. I figured that after the work period, there would be no new data for me to enter, so I wouldn't have a lot to do. I was wrong. Because all of the categories of data are refreshed, that means that for every survey entered, I had to report each individual piece of it. Otherwise, I wouldn't have any work to do and Sarah wasn't having that. She kept me busy, but I'm glad she did. It made the time go by very fast and before I knew it, this week was over. I was very stressed throughout it, making sure I did everything right and on time. It was a good learning experience. It taught me how to handle a large workload under a certain time.
The internship is meeting my expectations because of the amount of work given. This past couple of weeks have been quite a bit of work in terms of busywork. There's always something I could be working on and that's what I expected. Sometimes I didn't wish it were so but that's just the way it is. I don't have that much control in it because we constantly have surveys and data points that need to be plugged in and arranged. It makes the internship go by pretty quick though.
Tuesday, July 9, 2019
Blog #3
Post #3
Date(s): 7/3/2019 - 7/9/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week was the end of the work period for Harris Teeter. That meant that in the coming week, all of the statistics and data would be refreshed again. Sarah really wanted me to hit this week hard with work because we had the most data points because it was the latest in the period. I made quite a few charts and graphs and added them to the wall in the break room. This was probably my hardest week of work. It was still manageable though. I was able to take my break whenever I wanted and that broke up my day a lot more. It was a good learning experience.
Taking the Microsoft Excel and Powerpoint class with Ms. Caudill helped prepare me for this internship. My use of Microsoft Excel during my internship went a lot smoother because of that class. I already knew the basics and what to do so it was fairly easy. Just in general my enrollment in technological classes within AOIT helped me figure out the Harris Teeter software also. There's nothing necessarily that I wish I had learned prior to the internship. Everything is farily easy to use in the first place. AOIT has prepared me well for this internship as a whole.
Date(s): 7/3/2019 - 7/9/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: This week was the end of the work period for Harris Teeter. That meant that in the coming week, all of the statistics and data would be refreshed again. Sarah really wanted me to hit this week hard with work because we had the most data points because it was the latest in the period. I made quite a few charts and graphs and added them to the wall in the break room. This was probably my hardest week of work. It was still manageable though. I was able to take my break whenever I wanted and that broke up my day a lot more. It was a good learning experience.
Taking the Microsoft Excel and Powerpoint class with Ms. Caudill helped prepare me for this internship. My use of Microsoft Excel during my internship went a lot smoother because of that class. I already knew the basics and what to do so it was fairly easy. Just in general my enrollment in technological classes within AOIT helped me figure out the Harris Teeter software also. There's nothing necessarily that I wish I had learned prior to the internship. Everything is farily easy to use in the first place. AOIT has prepared me well for this internship as a whole.
Tuesday, July 2, 2019
Blog #2
Post #2
Date(s): 6/27/2019 - 7/2/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: The following couple of days I familiarized myself more with the software including Microsoft Excel. Sarah gave me a small task those. I had to compare our percentages with that of the companies, to see where we stood and what we needed to do better. I plugged in the data from customer surveys and then organized them in all sorts of ways into Excel. I put it in a bar graph form, line graph, charts, tables, you name it. Then Sarah came in and picked which one she liked the best out of all of them. We then printed that out and put it on a news board in the break room for all the other employees to see. Everyone got to see my work which was cool!
Decisions at Harris Teeter are made in a branch format. We report to our managers who report to their managers and so on. So I get my little jobs from my direct manager but bigger tasks I would ultimately get from a couple levels up. It's a cooperative environment but to a certain extent. We usually have our own specific jobs to do and we do it, if we need help we'll ask but for the most part, we do the work by ourselves. In the summer the dress code is Khaki shorts and a blue Harris Teeter polo, while in the winter and fall months it's Khaki pants instead. I've seen the work ethic to be pretty impressive, however, you've always got the couple employees who don't work as hard but that's just going to happen. For the most part, the work ethic is pretty high.
Date(s): 6/27/2019 - 7/2/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: The following couple of days I familiarized myself more with the software including Microsoft Excel. Sarah gave me a small task those. I had to compare our percentages with that of the companies, to see where we stood and what we needed to do better. I plugged in the data from customer surveys and then organized them in all sorts of ways into Excel. I put it in a bar graph form, line graph, charts, tables, you name it. Then Sarah came in and picked which one she liked the best out of all of them. We then printed that out and put it on a news board in the break room for all the other employees to see. Everyone got to see my work which was cool!
Decisions at Harris Teeter are made in a branch format. We report to our managers who report to their managers and so on. So I get my little jobs from my direct manager but bigger tasks I would ultimately get from a couple levels up. It's a cooperative environment but to a certain extent. We usually have our own specific jobs to do and we do it, if we need help we'll ask but for the most part, we do the work by ourselves. In the summer the dress code is Khaki shorts and a blue Harris Teeter polo, while in the winter and fall months it's Khaki pants instead. I've seen the work ethic to be pretty impressive, however, you've always got the couple employees who don't work as hard but that's just going to happen. For the most part, the work ethic is pretty high.
Wednesday, June 26, 2019
Blog #1
Post #1
Date(s): 6/26/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: The first day of my internship was a lot easier than I predicted. I had already been working at Harris Teeter for 11 months prior, I am very familiar and friendly with the staff and my manager Sarah. Sarah sat me down in front of the computer in the department managers office and logged me in. She opened up Harris Teeters report building software and said "Play around with it, there's no rush. I'll check in on you in a bit." Today was all about familiarizing myself with the program. I explored the options and different settings I could click on to change what reports compare to what, etc. It was confusing at first but I eventually started to get the hang of it.
Harris Teeter is a grocery store that provides 1000's of food items to a wide range of customers. Most of the people my age report to multiple managers, which they report to a smaller range of manager above them, etc. It's a big chain system. Their customers are mainly of Apex residence, that prefer paying a little more for higher quality service and items.
I will be analyzing customer surveys along with the reports of Mystery Shoppers. I will then enter those data pieces into an excel spreadsheet along with the Harris Teeter report building software, comparing how we stand against the company as a whole. As well as focusing on things that we need to work on such as Customer Service wait time, etc. I will work with my direct manager Sarah. I fit in by helping the stores employees see what things we need to work on, in a way that they will understand. Whether that be making a graph in excel, or posting data pieces into a table.
Date(s): 6/26/2019
Activities: Review Customer Surveys, File Reports in Excel, Print Performance Reports
Technical Information: Microsoft Excel, Harris Teeter Software System, E-mail
Reflection: The first day of my internship was a lot easier than I predicted. I had already been working at Harris Teeter for 11 months prior, I am very familiar and friendly with the staff and my manager Sarah. Sarah sat me down in front of the computer in the department managers office and logged me in. She opened up Harris Teeters report building software and said "Play around with it, there's no rush. I'll check in on you in a bit." Today was all about familiarizing myself with the program. I explored the options and different settings I could click on to change what reports compare to what, etc. It was confusing at first but I eventually started to get the hang of it.
Harris Teeter is a grocery store that provides 1000's of food items to a wide range of customers. Most of the people my age report to multiple managers, which they report to a smaller range of manager above them, etc. It's a big chain system. Their customers are mainly of Apex residence, that prefer paying a little more for higher quality service and items.
I will be analyzing customer surveys along with the reports of Mystery Shoppers. I will then enter those data pieces into an excel spreadsheet along with the Harris Teeter report building software, comparing how we stand against the company as a whole. As well as focusing on things that we need to work on such as Customer Service wait time, etc. I will work with my direct manager Sarah. I fit in by helping the stores employees see what things we need to work on, in a way that they will understand. Whether that be making a graph in excel, or posting data pieces into a table.
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